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Problems ~ Problèmes

Have you had any technical problems on the site?
Que pensez-vous de la revue Éléments? 

Elements replied:  
When you are at our site and you click on the real audio link so that you can download the player, you will be taken to:
<http://www.real.com/player/index.html?>   On this page look carefully for this text: "RealPlayer 7 Basic is our free player."
Click there for the free version. It is located near the bottom of the main part of the page. You will then have to fill out a form etc. in order to download it.  Thank you!

J.F. Raymond's response:
I followed your instructions, it worked and is performing as expected.   Your site looks great and I liked the interview with Mrs Thompson. 
I intend to go back soon. Thanks again.

Elements notes: Please be advised that the site we were linking to  seems to be now non-existant, therefore it has been replaced with a working link.

Harry Reynolds,
Nova Scotia
July 27, 1998

Elements replied:  We have had a number of messages from readers concerning our real audio interviews to date.  The big problem seems to be that many readers do not understand that you need a separate piece of software to listen to the audio.  When you visit the Real player site, you must look for the correct version of free Real Player for your operating system.  Almost all operating systems are supported, from Windows 3.1 to server side Unix.  All you have to do after downloading the right software is follow the installation instructions and then surf the net looking for real audio clips.  The software that we point to with the link is widespread and as close to a standard as can be found on the Internet; it will work on many sites, not just Elements.

If you have any difficulty with the audio interviews, or any other technical problems, please still feel free to contact us at problems@elements.nb.ca

I can't get email to work anywhere on the elements site. I tried most of them again tonight.  The screen comes up but when I hit 'send' it says that URL doesn't exist. Have you received any other mail from the site? I notice NBEN mail goes to NBEN@nbnet.nb.ca while Elements mail goes to nben@web.net could that be the difference? But then this message goes to web.net? 
My final comment for tonight. Consider dating your pages and putting your address for comments and questions about the website. I'd especially do a footer on the index page. People will contact you with technical issues if you give the opportunity or encouragement to do so. You do not want viewers to be frustrated and never come back and may get some good suggestions.

Elements replied:  Thank you for your suggestions. All of our interactive areas should now have appropriate email address assigned to each. We have taken your other comments into consideration as well! Thanks!

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